Frequently Asked Questions
Please contact me at hello@thecatcompanion.co.uk if you cannot find an answer to your question.
- First Class BSc (Hons) Animal Conservation and Biodiversity
- DBS Checked
- Pet Sitter Insurance
- Diploma in Pet Sitting
- First Aid Pet Certificate
All of these documents can be seen during the initial free Meet and Greet.
As much notice as possible. As you can imagine, I get very busy during peak times of the year; bank holidays, school half/end of term weeks as well as Christmas.
I will try our best to accommodate last-minute booking requests.
Your pet will be taken to their registered vet and you will be notified. If your pet needs to be seen out of hours, I will take them to the closest emergency vet practice. I have a form which I ask you to fill in with all of the vet details.
All of my clients receive free access to our app (Time To Pet). You will receive a notification when I arrive at your house and another at the end which includes a detailed written update, pictures and a video of your pet. Please see 'The App' section of the website for further information.
Yes I can brush your pet if required. I have two long-haired cats of my own and they are brushed once/twice a day. Providing your pet is comfortable enough for us to brush them, I will do so.
A lot of regular customers choose to have a key cut . I keep all keys locked away safely with no identifiable infomation attached. You may decide that you'd rather leave a key in a safe place/key box each time, in which case that works perfectly for me too.
If you do decide you would like to have a key cut, please have this ready for me for the free Meet and Greet appointment. Repeat trips to collect keys outside of the given booked service will incur a fee.
I will do our best to accommodate requests for specific times that you would like the visit to fall upon. However, I cover a wide area and therefore in busier periods this may not be possible and therefore have timeframes for arrival times. Pets with time sensitive medication are always a priority.
Yes, absolutely. You can rest easy knowing your pet will get the medication it needs whilst in my care.
Yes, absolutely. For no extra fee I can water your indoor plants. I am by no means plant expert but I will water your plants with instructions from you. Please let me know if this is something you would like me to include in your booking.
Yes I can put your bins out for collection and bring them back in once they have been collected for no extra fee. Please let me know which bins need to be taken out on which day of the week and I will be more than happy to do it for you.
