Frequently Asked Questions
Please contact me at hello@thecatcompanion.co.uk if you cannot find an answer to your question.
- First Class BSc (Hons) Animal Conservation and Biodiversity
- DBS Checked
- Pet Sitter Insurance
- Diploma in Pet Sitting
- First Aid Pet Certificate
All of these documents can be seen during the initial free Meet and Greet.
As much notice as possible. As you can imagine, I get very busy during peak times of the year; bank holidays, school half/end of term weeks as well as Christmas.
I will try our best to accommodate last-minute booking requests.
Your pet will be taken to their registered vet and you will be notified. If your pet needs to be seen out of hours, I will take them to the closest emergency vet practice. I have a form which I ask you to fill in with all of the vet details.
All of my clients receive free access to our app (Time To Pet). You will receive a notification when I arrive at your house and another at the end which includes a detailed written update, pictures and a video of your pet. Please see 'The App' section of the website for further information.
Yes I can brush your pet if required. I have two long-haired cats of my own and they are brushed once/twice a day. Providing your pet is comfortable enough for us to brush them, I will do so.
A lot of regular customers choose to have a key cut . I keep all keys locked away safely with no identifiable infomation attached. You may decide that you'd rather leave a key in a safe place/key box each time, in which case that works perfectly for me too.
If you do decide you would like to have a key cut, please have this ready for me for the free Meet and Greet appointment. Repeat trips to collect keys outside of the given booked service will incur a fee.
I will do our best to accommodate requests for specific times that you would like the visit to fall upon. However, I cover a wide area and therefore in busier periods this may not be possible and therefore have timeframes for arrival times. Pets with time sensitive medication are always a priority.
Yes, absolutely. You can rest easy knowing your pet will get the medication it needs whilst in my care.
Yes, absolutely. For no extra fee I can water your indoor plants. I am by no means plant expert but I will water your plants with instructions from you. Please let me know if this is something you would like me to include in your booking.
